Where is the CX (Customer Experience) expertise on your board?

By Paul Smith, Co-founder & CEO // Traditionally, boards have been composed of specialist generalists. These are ex-CEOs and professional directors who have a broad range of experience, rather than specialist or singular expertise. They may have come up through the ranks via a certain discipline, but even that tended to be legal or finance. Indeed, even your more specialist …

Women on Boards: The economic importance of diversity

By Warwick Peel, Co-founder & Chief Connection Officer // By technical definition, discrimination is considered ‘the unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, or sex.’ A widely-accepted definition, by most accounts. But is there such a thing as positive discrimination? Absolutely. Some might see this as a negative, but it’s all …

Non-Executives: A changing landscape for the boardroom

By Warwick Peel, Co-founder and Chief Connection Officer // The changing landscape for the NED (non-executive director) is becoming one of great demand and possibility. A non-executive director – someone who is a member of a company’s board yet not on the executive team – is one that doesn’t necessarily engage in the day-to-day runnings of a company but, ultimately, through …