Where is the CX (Customer Experience) expertise on your board?

By Paul Smith, Co-founder & CEO // Traditionally, boards have been composed of specialist generalists. These are ex-CEOs and professional directors who have a broad range of experience, rather than specialist or singular expertise. They may have come up through the ranks via a certain discipline, but even that tended to be legal or finance. Indeed, even your more specialist …

10 Questions to ask a prospective Board Member in 2018

By Warwick Peel, Co-founder and Chief Connection Officer // “Can somebody stop saying disruption, cyber attacks, Artificial Intelligence, Blockchain, cryptocurrencies and climate risk? It’s doing my head in?” These are the words of those boardrooms stuck in the 1980’s and while many were born well before that (oops, so was I), it’s time we understood what Director mindsets we really …